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~ ~ FREQUENTLY ASKED QUESTIONS ~ ~
    • What forms of payment do you accept? Is my credit card information is secure?

    • Do you offer WHOLESALE to your customers?

    • When will my order ship?

    • What are your Shipping Fees?

    • Do you ship Internationally? Will there be any Custom Fees?

    • Do you charge sales tax?

    • Some of the items I've ordered are on backorder... so when will I get them?

    • Are your designs Copyrighted?

    • What is your Return Policy?

    • Can I special order larger amounts of jewelry findings?

    • How do I contact Hippos?

    • What sizes do your adjustable rings fit? How do you adjust them?

    • Are your Sterling Silver Findings stamped 925?

    • What is Gold Vermeil?

    • Do you have any tips for gluing?


    What forms of payment do you accept? Is my credit card information is secure? top

    Hippos accepts payments via PayPal, Visa, MasterCard, Discover and American Express.
    Yes!  You can rest assured that your information is secure.  The shopping cart system is Mals e-commerce and it's a secure cart using 128-bit SSL.  PayPal is also covered by the 128-bit SSL using Verisign.

    Do you offer WHOLESALE to your customers? top

    Yes, Hippos does offer wholesale
    * Hippos Eating Alligators will only sell wholesale to approved qualified applicants. 
    * Hippos offers substantial discounts to wholesale customers.
    * Minimum Initial Order: $150.00 / Minimum Reorder: $100.00
    To apply for wholesale, follow this link - www.hipposeatingalligators.com/wholesale.htm

    When will my order ship? top

    Once payment has been received, in stock items normally ship within 1-3 business days.

    What are your Shipping Fees? top

    SHIPPING RATES via United States Postal Service
    $ 9.95, UNITED STATES Priority Mail Small Flat Rate Box, includes $100 insurance
    $ 24.95, CANADA Priority Mail Small Flat Rate Box, No Insurance, No Tracking (Max. Value $400)
    $ 34.95, WORLDWIDE Priority Mail Small Flat Rate Box, No Insurance, No Tracking (Max. Value $400)

    $ 9.95 and up, CANADA First Class, No Insurance, No Tracking (Max. Value $400)
    $ 13.95 and up, WORLDWIDE First Class, No Insurance, No Tracking
    (Max. Value $400)

    * International Customers - Please note that Insurance and Tracking are NOT be included so the buyer assumes all the risks involved in shipping and the seller cannot be held responsible for lost or damaged packages. Priority Mail International Small Flat Rate Box has an Expected Delivery of 6 - 10 business days (please note there are no guaranteed delivery dates with this service). First Class International Mail delivery that varies by location and has no guaranteed delivery date (in my experience USPS First Class International service usually takes 7-15 business days).

    Do you ship Internationally? Will there be any Custom Fees? top

    YES. I ship Internationally!  Please do note that *** CUSTOM FEES MAY APPLY ***
    DUTIES AND CHARGES ASSOCIATED WITH INTERNATIONAL ORDERS - International orders (shipments outside the U.S.) may be subject to import duties and taxes which are levied by the destination country's government and are solely the responsibility of the recipient.  The recipient of goods is considered the importer of the ordered goods and is responsible for compliance to the laws and regulations of the destination country. If you have any questions, please contact your local customs office in order to ensure that you comply with all laws and regulations of the destination country.

    Do you charge sales tax? top

    Yes, 8.25% sales tax is charged for all retail orders placed by Texas residents. 
    If you are in Texas, but the items you are purchasing are for resale... please email me your Texas State Tax ID Number (info@hipposeatingalligators.com), or include your Tax ID info in the notes section of your order, so that I can waive the sales tax for you.

    Some of the items I've ordered are on backorder... so when will I get them? top

    When you place an order that contain items that are not currently in stock - your order will be held and you will receive an email promptly with the estimated shipping date for your order.
    Please note that prices listed are for In Stock Items Only. Back Ordered item prices are subject to change.

    Are your designs Copyrighted? top


    © 1990-2013 Hippos Eating Alligators Jewelry Designs are protected by US and International Copyright Laws.
    I worked really hard designing my line of custom ring and pendant bail findings. Creating these pieces was a very time consuming and was a very expensive process for me. I have copyrights for all of my designs to protect my work from being stolen and reproduced without my permission. It is not just unethical... it is also illegal to copy an artists work without permission
    .

    What is your Return Policy? top

     

    Retail merchandise may be returned for a full refund (minus shipping and handling).  All Return Items must be returned within 7 business days of receipt.  All Return Items must be in original (unused) condition and must be mailed back in the original (or similiar) packaging along with a copy of the invoice.  I highly recommend insurance and delivery confirmation on all returns.  Be sure to contact me via email prior to returning any merchandise.  I can not accept returns on special orders. If you need to return an item, please contact info@hipposeatingalligators.com.

     

    Can I special order larger amounts of jewelry findings? top

    If the quantity of findings you wish to order exceeds the quantity we currently have in stock you may now place your order as a "Special Order" via email.  Just send me an email (info@hipposeatingalligators.com) with "Special Order" in the subject field.  I will email you a copy of the Invoice for your Special Order and Estimated Shipping Date... and I will request your approval.  Pre-payment will be required on all Special Orders.  Once a Special Order has been approved by the customer it cannot be canceled and and is non-returnable.

    How do I contact Hippos? top

    Email is the best way to contact us! Our email address is - info@hipposeatingalligators.com
    You can also contact us by regular mail at -
    Hippos Eating Alligators, 2550 Spring Valley Drive, Dripping Springs, TX 78620
    Please note that this is a private working studio and we are not open to the public.

    What sizes do your adjustable rings fit? How do you adjust them? top


    My adjustable ring findings can easily be sized down
    to 5 and up to 11. 
    Although it's not necessary, I recommend using a ring mandrel
    to size my adjustable rings.  I think this makes the rings easier to size and it keeps the shape nice and perfectly round.  Please take care not to over work the rings, my rings are very sturdy and well made and will last for many years, but opening and closing a ring over and over can weaken the metal... this is true of all adjustable jewelry.

    Are your Sterling Silver Findings stamped 925? top


    Yes, all of our Sterling Silver Findings are stamped 925 and are SOLID Sterling Silver.

    What is Gold Vermeil? top

    Vermeil is a French word that is pronounced "vermay".  It is sterling silver jewelry that has a very high quality karat gold plating.  Our gold vermeil is 120 layers of 14K gold over a solid core of sterling silver. 

    Do you have any tips for gluing? top

    I've found that I get the best gluing results when I really rough up both of the surfaces to be glued. I clean the pieces really well with alcohol and let them dry completely before I apply glue to them. My first choice for glue is Triolyse Metal and Glass Adhesive.

1990-2017 Hippos Eating Alligators. All Rights Reserved. All Jewelry Designs protected by US and International Copyright Laws.
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